Account and subscription

How can I create an account?

Creating an account in boboli is very simple. In the upper right hand side of the web page, go to the ”LOGIN” section.

A tab will appear in which we request a username and password; and below where it says, “IF YOU ARE NOT REGISTERED YET, REGISTER HERE, click on the underlined word, it will take you to a second screen where you introduce your personal data. Remember to save it to complete the process.

Congratulations, you have created your account. Welcome to the boboli Club where you can enjoy the advantages of belonging to the boboli family.


How do I delete my account?

You don’t want to belong to the boboli club? Simply write to us at info@boboli.es or call us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13.00, and we will attend to your request.


How do I change the password of my account?

Do you not remember the password? Or do you want to change it? Go to the LOGIN section of the web page on the upper right hand part of the screen.

Select the option FORGOTTEN PASSWORD, enter the email address you registered with and “click” on SEND LINK TO RESET PASSWORD.

You will receive an email with a link to recover it. Enter the new password and rewrite it in the CONFIRMATION box to reset it.

If you do not receive an email, check your spam folder. If it is not there, contact our Customer Service.

Remember that the password must contain a minimum of 6 characters. We recommend that you use special characters like “$” or “%”, among others, to make it stronger.


What do I do if I don’t receive the email to change the password?

Check the email address you have provided us has no mistakes in it. If the email you have entered is correct and you still do not receive it in your inbox, check to see if it is in your spam folder.

Once you know it has not reached you as spam either, write to us at info@boboli.es or call us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13.00 and we will look into the matter.


How do I modify my registration email?

To change the registration email, go to the website with your current email and password. Go to MY ACCOUNT/MY PROFILE where you can change any personal data. If you have forgotten your password, you will be given the option of creating a new one when you log in.


How do I add my children to my account?

To register your son’s/daughter’s data, sign in to the website with your email and password and do so in MY ACCOUNT/MY PROFILE. Remember, you can add or modify any data in your account from MY ACCOUNT/MY PROFILE in the online store.


How can I add to and consult the items in my wish list?

In the upper right hand corner of each image is a heart; click on it to add one or several garments to your wish list. To view the wish list, click on the heart that appears beside the shopping cart.

You can select the sizes you need and process your order from your wish list. You can also receive a copy of your list via email; simply give us the email address where you want it sent.


How do I subscribe/unsubscribe from newsletters, promotions and communications?

The option for subscribing to our communications or unsubscribing if you do not wish to receive them anymore is within the NEWSLETTER tab in MY ACCOUNT. All you have to do is tick or untick the box SUBSCRIBE TO NEWSLETTER and SAVE it.


What type of communications will I receive?

When you subscribe to our website, you become a member of the boboli Club. From that moment on until you notify us to the contrary, we will inform you promptly about upcoming promotions and events besides sending you exclusive discounts for being a member.