Orders

How do I place an order through the online store?

Placing an order via the online store is very simple. Go to our website, choose an article or articles that you like best, select the size you need and add it to the cart. When you have all the articles you want, go to the basket and select CHECKOUT.

If you have a promotional code, enter it in the PROMO CODE box, select the ADD option and proceed to CHECKOUT.

It is not mandatory to have a Boboli account to make the purchase, but if you want to create one to benefit from the benefits of being a Club Boboli, select the option CREATE AN ACCOUNT and complete the requested information.

Finally, select the delivery method, accept the terms of use and privacy policy, and click on CONTINUE. The last part is to select the payment method to process payment in a secure way.


How can I find the product I’m looking for in the boboli website?

There are two ways to look for a product: Through the navigation bar or the search box.

In the navigation bar at the top part of the page, you choose the category (Boy, Girl, Baby) and select the type of garment you are looking for (jackets, t-shirts, pants). The filter on the left of the screen helps select the category, size and/or price.

The other option is to use the search box on the top right side, symbolized with a magnifying glass. Simply write the name of the product or its reference number in it. Once you have located the article, click on it, select the size and add it to the cart.


What do I do if I need help with my order or if I have doubts before processing it?

If you have doubts regarding your order or need our help, please write to us at info@boboli.es or telephone us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13:00.


How do I place a gift order?

Would you like to surprise someone special? We can help you. If you want to place an order and would like us to gift wrap it, simply tell us so during the buying process.

In the TRANSPORT section, please write down the address you want it dispatched to, tick the option I WANT MY ORDER TO ARRIVE GIFT WRAPPED, and you can also add a message for the receiver.

Your order will arrive gift wrapped (except during the sales, in which case we will send you the gift wrapping paper so you can do it yourself) together with the delivery note with no mention of prices.

If you wish to gift wrap each garment from a single order separately, let us know so we can include sufficient gift-wrapping paper. We do not have gift tickets for a selection of garments from an order; they would include all the items in the said order.


How do I include a message for the recipient of my order?

If you want to include a message of greeting or gratitude to the person receiving your order, do so in the TRANSPORT section during the buying process.

First tick the option I WANT MY ORDER TO ARRIVE GIFT WRAPPED; a tab will open where you can write the text of your message. Remember that the maximum number of characters is 110.


Can I have a delivery address different from the billing address?

Yes. Go to MY ACCOUNT and select ADDRESSES; once there, just add the addresses you want saved.

When placing an order and selecting the STANDARD transport option corresponding to home delivery, the system will offer you the option of choosing a different address for billing from the ones saved.


Can I change the delivery address of an order once it has been placed?

It’s possible to change the delivery address during the first 24 hours after confirmation of the order is received.

To do so, write an email to info@boboli.es indicating the following data: order number and new delivery address. If it’s not possible for us to change the address before delivery, we will contact you.


Can I modify, add or remove items from my order?

We’re sorry, but once you have finalised payment of your order we cannot make any modifications.


Can I cancel my order?

For operational reasons, boboli does not accept order cancelations. Nevertheless, if you have just placed the order, contact us as soon as possible and if your order is not being prepared we will try to serve your request.

However, if the package arrives, you can refuse it on delivery or accept it and process a return.

 


Can I change the delivery address of my order once it has been placed?

If you have made a mistake with the delivery address, contact us as soon as possible to change it before the package is shipped.

You can write us an email at info@boboli.es or telephone us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13:00.


Can I change the size once my order has been placed?

We’re sorry, but once payment has been made we cannot make any changes.


How do I know if my order has been processed correctly?

Once you have completed the purchase, you will receive an email confirming your order (Remember to check your spam or junk email tray). You can also consult the order, signing in with your username, in MY ACCOUNT, ORDERS. In this way you can know the stage your order is in at any given moment.

If you buy as a guest: you can view the status of your order and process a return from the email confirming the order.


I have paid for my order but have not received any confirmation, what should I do?

You can consult the status of your order by going to MY ACCOUNT, ORDERS. In this way you can know the stage the order is in at any given moment. However, if you still have doubts, please contact our Customer Service.