Featured Questions

Where can I make a complaint, a suggestion or commendation?

We are open to any comment you wish to make; you can write to us at info@boboli.es and we will answer you at our earliest.


How can I become a distributor of boboli garments?

If you have a store and wish to sell boboli, write to us at export@boboli.es, indicating the town where you have your store and one of our sales staff in the area will get in touch with you as soon as possible.


I have a gift card; how do I use it?

When you have a gift card, enter the 12-digit code in the last step of the buying process where it says GIFT CARD. It will not expire, so you can use it until you finish the balance.


How do I change the password of my account?

Do you not remember the password? Or do you want to change it? Go to the LOGIN section of the web page on the upper right hand part of the screen.

Select the option FORGOTTEN PASSWORD, enter the email address you registered with and “click” on SEND LINK TO RESET PASSWORD.

You will receive an email with a link to recover it. Enter the new password and rewrite it in the CONFIRMATION box to reset it.

If you do not receive an email, check your spam folder. If it is not there, contact our Customer Service.

Remember that the password must contain a minimum of 6 characters. We recommend that you use special characters like “$” or “%”, among others, to make it stronger.


How do I add my children to my account?

To register your son’s/daughter’s data, sign in to the website with your email and password and do so in MY ACCOUNT/MY PROFILE. Remember, you can add or modify any data in your account from MY ACCOUNT/MY PROFILE in the online store.


Can I get a copy of the bill?

You can download a copy of the bill in the section MY ACCOUNT/MY ORDERS


How do I place an order through the online store?

Placing an order via the online store is very simple. Go to our website, choose an article or articles that you like best, select the size you need and add it to the cart. When you have all the articles you want, go to the basket and select CHECKOUT.

If you have a promotional code, enter it in the PROMO CODE box, select the ADD option and proceed to CHECKOUT.

It is not mandatory to have a Boboli account to make the purchase, but if you want to create one to benefit from the benefits of being a Club Boboli, select the option CREATE AN ACCOUNT and complete the requested information.

Finally, select the delivery method, accept the terms of use and privacy policy, and click on CONTINUE. The last part is to select the payment method to process payment in a secure way.


What are the requirements for returning one or several items?

Garments being returned must be in perfect condition and have their original labels. Returning swimwear is accepted so long as the protective packaging is intact, so also the safety seals or protection devices. Intimate apparel (knickers and boxer shorts) cannot be changed or returned in accordance with article 103 e) of the Royal Legislative Decree 1/2007, of 16th November, approving the Law of Consumers and Users, as they are not considered apt for returning once the seals have been broken after delivery of the goods because the protection of health or hygiene can no longer be assured.


Can I change the delivery address of my order once it has been placed?

If you have made a mistake with the delivery address, contact us as soon as possible to change it before the package is shipped.

You can write us an email at info@boboli.es or telephone us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13:00.


What are the advantages of belonging to the boboli Club?

Belonging to the boboli Club pays off! Register and we will give you a welcome gift with your first purchase.

In addition, we will send you a 10% discount voucher each year for the birthday/s of your child/children, gift you a 5% discount voucher every six months for undiscounted purchases, plus you will enjoy exclusive promotions.


Can I use a Gift Card in a country different from the one it was acquired in?

No, the Gift Card can be used only in stores (located in Spain) and in the boboli website of the country of issue.


Can I return a Gift Card?

No. The balance of the card will not be refunded or exchanged for cash.


Birthday bonus; when will I receive it? How can I use it?

It is sent 15 days before the child’s birthday, as long as the latter has been registered in advance.

Birthday bonuses that coincide with the sales are automatically transferred to the first fortnight of the following month, from 1st to 15th March/September.

If the child’s birthday coincides with a sale and you want to acquire garments of the new season, let us know so that we can change the date on the bonus to enable you to use it earlier. In this case we will need to know the discount code you received in order to make the change.


Faq Sections

Orders
How do I place an order through the online store?

Placing an order via the online store is very simple. Go to our website, choose an article or articles that you like best, select the size you need and add it to the cart. When you have all the articles you want, go to the basket and select CHECKOUT.

If you have a promotional code, enter it in the PROMO CODE box, select the ADD option and proceed to CHECKOUT.

It is not mandatory to have a Boboli account to make the purchase, but if you want to create one to benefit from the benefits of being a Club Boboli, select the option CREATE AN ACCOUNT and complete the requested information.

Finally, select the delivery method, accept the terms of use and privacy policy, and click on CONTINUE. The last part is to select the payment method to process payment in a secure way.


How can I find the product I’m looking for in the boboli website?

There are two ways to look for a product: Through the navigation bar or the search box.

In the navigation bar at the top part of the page, you choose the category (Boy, Girl, Baby) and select the type of garment you are looking for (jackets, t-shirts, pants). The filter on the left of the screen helps select the category, size and/or price.

The other option is to use the search box on the top right side, symbolized with a magnifying glass. Simply write the name of the product or its reference number in it. Once you have located the article, click on it, select the size and add it to the cart.


What do I do if I need help with my order or if I have doubts before processing it?

If you have doubts regarding your order or need our help, please write to us at info@boboli.es or telephone us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13:00.


How do I place a gift order?

Would you like to surprise someone special? We can help you. If you want to place an order and would like us to gift wrap it, simply tell us so during the buying process.

In the TRANSPORT section, please write down the address you want it dispatched to, tick the option I WANT MY ORDER TO ARRIVE GIFT WRAPPED, and you can also add a message for the receiver.

Your order will arrive gift wrapped (except during the sales, in which case we will send you the gift wrapping paper so you can do it yourself) together with the delivery note with no mention of prices.

If you wish to gift wrap each garment from a single order separately, let us know so we can include sufficient gift-wrapping paper. We do not have gift tickets for a selection of garments from an order; they would include all the items in the said order.


How do I include a message for the recipient of my order?

If you want to include a message of greeting or gratitude to the person receiving your order, do so in the TRANSPORT section during the buying process.

First tick the option I WANT MY ORDER TO ARRIVE GIFT WRAPPED; a tab will open where you can write the text of your message. Remember that the maximum number of characters is 110.


Can I have a delivery address different from the billing address?

Yes. Go to MY ACCOUNT and select ADDRESSES; once there, just add the addresses you want saved.

When placing an order and selecting the STANDARD transport option corresponding to home delivery, the system will offer you the option of choosing a different address for billing from the ones saved.


Can I change the delivery address of an order once it has been placed?

It’s possible to change the delivery address during the first 24 hours after confirmation of the order is received.

To do so, write an email to info@boboli.es indicating the following data: order number and new delivery address. If it’s not possible for us to change the address before delivery, we will contact you.


Can I modify, add or remove items from my order?

We’re sorry, but once you have finalised payment of your order we cannot make any modifications.


Can I cancel my order?

For operational reasons, boboli does not accept order cancelations. Nevertheless, if you have just placed the order, contact us as soon as possible and if your order is not being prepared we will try to serve your request.

However, if the package arrives, you can refuse it on delivery or accept it and process a return.

 


Can I change the delivery address of my order once it has been placed?

If you have made a mistake with the delivery address, contact us as soon as possible to change it before the package is shipped.

You can write us an email at info@boboli.es or telephone us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13:00.


Can I change the size once my order has been placed?

We’re sorry, but once payment has been made we cannot make any changes.


How do I know if my order has been processed correctly?

Once you have completed the purchase, you will receive an email confirming your order (Remember to check your spam or junk email tray). You can also consult the order, signing in with your username, in MY ACCOUNT, ORDERS. In this way you can know the stage your order is in at any given moment.

If you buy as a guest: you can view the status of your order and process a return from the email confirming the order.


I have paid for my order but have not received any confirmation, what should I do?

You can consult the status of your order by going to MY ACCOUNT, ORDERS. In this way you can know the stage the order is in at any given moment. However, if you still have doubts, please contact our Customer Service.


Account and subscription
How can I create an account?

Creating an account in boboli is very simple. In the upper right hand side of the web page, go to the ”LOGIN” section.

A tab will appear in which we request a username and password; and below where it says, “IF YOU ARE NOT REGISTERED YET, REGISTER HERE, click on the underlined word, it will take you to a second screen where you introduce your personal data. Remember to save it to complete the process.

Congratulations, you have created your account. Welcome to the boboli Club where you can enjoy the advantages of belonging to the boboli family.


How do I delete my account?

You don’t want to belong to the boboli club? Simply write to us at info@boboli.es or call us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13.00, and we will attend to your request.


How do I change the password of my account?

Do you not remember the password? Or do you want to change it? Go to the LOGIN section of the web page on the upper right hand part of the screen.

Select the option FORGOTTEN PASSWORD, enter the email address you registered with and “click” on SEND LINK TO RESET PASSWORD.

You will receive an email with a link to recover it. Enter the new password and rewrite it in the CONFIRMATION box to reset it.

If you do not receive an email, check your spam folder. If it is not there, contact our Customer Service.

Remember that the password must contain a minimum of 6 characters. We recommend that you use special characters like “$” or “%”, among others, to make it stronger.


What do I do if I don’t receive the email to change the password?

Check the email address you have provided us has no mistakes in it. If the email you have entered is correct and you still do not receive it in your inbox, check to see if it is in your spam folder.

Once you know it has not reached you as spam either, write to us at info@boboli.es or call us at +34 93 758 99 09 from Monday to Thursday from 9:00 to 14:00 and on Fridays from 9:00 to 13.00 and we will look into the matter.


How do I modify my registration email?

To change the registration email, go to the website with your current email and password. Go to MY ACCOUNT/MY PROFILE where you can change any personal data. If you have forgotten your password, you will be given the option of creating a new one when you log in.


How do I add my children to my account?

To register your son’s/daughter’s data, sign in to the website with your email and password and do so in MY ACCOUNT/MY PROFILE. Remember, you can add or modify any data in your account from MY ACCOUNT/MY PROFILE in the online store.


How can I add to and consult the items in my wish list?

In the upper right hand corner of each image is a heart; click on it to add one or several garments to your wish list. To view the wish list, click on the heart that appears beside the shopping cart.

You can select the sizes you need and process your order from your wish list. You can also receive a copy of your list via email; simply give us the email address where you want it sent.


How do I subscribe/unsubscribe from newsletters, promotions and communications?

The option for subscribing to our communications or unsubscribing if you do not wish to receive them anymore is within the NEWSLETTER tab in MY ACCOUNT. All you have to do is tick or untick the box SUBSCRIBE TO NEWSLETTER and SAVE it.


What type of communications will I receive?

When you subscribe to our website, you become a member of the boboli Club. From that moment on until you notify us to the contrary, we will inform you promptly about upcoming promotions and events besides sending you exclusive discounts for being a member.


Forms of payment
What are the available forms of payment?

Currently, the available forms are with a VISA/MASTER CARD credit or debit card, PayPal or Gift Card.


I have a gift card; how do I use it?

When you have a gift card, enter the 12-digit code in the last step of the buying process where it says GIFT CARD. It will not expire, so you can use it until you finish the balance.


I have a gift card; what happens if I return an item or cancel my order?

Refunds are made using the same payment method; thus, the amount will be returned to the card or, in its absence, you will be given a voucher.


What is a gift ticket?

A gift ticket enables you to send an order to whoever you want without the price appearing on it, as well as add a personal message.


Is it safe to pay through the web page?

We use a trusted payment platform in which all transactions are managed in a secure environment.


Can I shop by telephone?

Orders cannot be placed by phone. All purchases must be done online. If you call us, we will guide and help you during the buying process.


When will I be charged for the order?

You will be charged the instant you finalise the order.


Can I get a copy of the bill?

You can download a copy of the bill in the section MY ACCOUNT/MY ORDERS


Is it necessary to be registered to make online purchase?

It is not necessary to be registered to buy something online. Once you are in the shopping cart, select the ORDER AS GUEST option. Bear in mind that purchases made as a guest do not benefit from the advantages of belonging to the boboli Club.


Promotions and discount codes
What are the advantages of belonging to the boboli Club?

Belonging to the boboli Club pays off! Register and we will give you a welcome gift with your first purchase.

In addition, we will send you a 10% discount voucher each year for the birthday/s of your child/children, gift you a 5% discount voucher every six months for undiscounted purchases, plus you will enjoy exclusive promotions.


When will I receive my welcome gift?

We will give you the welcome gift with your first purchase in boboli once you are registered in our website and belong to the boboli Club.


Do you have a special boboli Club membership card?

We don’t have a special membership card in boboli. Simply identify yourself with the email address you used to register to enjoy the advantages of the Club.


I have a discount coupon, where and how do I use it?

If you want to place your order via the website, just write the code in the first step of the process in the DO YOU HAVE A PROMOTIONAL CODE box. Once entered, the discount will be applied to your order automatically.

Vouchers can be used only once and have a specific expiry date.


What do I do if my promotional code does not work?

Check if it has been entered correctly, leaving no spaces before or after.

If your code is made up only of digits, without any letter, it might be a gift card code that must be entered in the final step of the buying process where it says GIFT CARD.

If it still doesn’t work, contact us via email at info@boboli.es, indicating the promotional code so that we can revise it and resolve your petition at the earliest.


Where can I acquire a Gift Card?

You can acquire a gift card in our online store, through the following link.


Where can I use a Gift Card?

You can use a gift card in any of our boboli stores (in Spain) or in our online store.


Can I use a Gift Card in a country different from the one it was acquired in?

No, the Gift Card can be used only in stores (located in Spain) and in the boboli website of the country of issue.


How do I use a gift card in the online store?

If you have a gift card, enter the 12-digit code in the final step of the buying process where it says GIFT CARD. It does not expire, so use it until you finish the balance.


Can I recharge a gift card?

No, the sum available is only the initial amount placed in it.


How can I know the balance of my gift card?

You can consult the balance of your gift card as well as your valid vouchers by signing in with your username and password, going to MY ACCOUNT, and in this section to VOUCHERS-GIFT CARD.


Why could my Gift Card be rejected?

Your Gift Card could be rejected for one of the following reasons: you do not have any balance left in it or some data has been entered incorrectly. Check you have filled in all the required boxes correctly.


Can I return a Gift Card?

No. The balance of the card will not be refunded or exchanged for cash.


Will my gift card expire?

No. Gift cards do not have an expiry date.


Birthday bonus; when will I receive it? How can I use it?

It is sent 15 days before the child’s birthday, as long as the latter has been registered in advance.

Birthday bonuses that coincide with the sales are automatically transferred to the first fortnight of the following month, from 1st to 15th March/September.

If the child’s birthday coincides with a sale and you want to acquire garments of the new season, let us know so that we can change the date on the bonus to enable you to use it earlier. In this case we will need to know the discount code you received in order to make the change.


When will I receive my discount code for total cumulative purchases?

The discount code is sent automatically once in six months (January and July) for 5% of the total cumulative amount of purchases made.

The calculation will cover all purchases that have no discount applied.


What will happen to my discount voucher if I return an article or if my order is cancelled?

If we are obliged to cancel your order for lack of stock, we would send the voucher back to you so that you can use it at a later date.

In case of a return, only the actual price paid for the returned garment will be refunded, excluding the amount of the discount voucher.


Why has the additional discount for members during the sale not been applied to me?

In the online store, once you sign in with your email and password, the prices you see already include the additional discount.


Transport and deliveries
Where we deliver

In the online store we deliver to Spain (mainland and the Balearic Islands), Portugal, France, Germany, Belgium, United Kingdom and Ireland.


What are the delivery times and the cost of shipping?

Delivery times depend on the type of shipping chosen.

Delivery times

Shipping to home address: from 1 to 3 working days, counted from the date of the order.

Cost of shipping

The cost will depend on the total amount of the purchase. If it is above £80, shipping will be free of charge.

Delivery at home address: For purchases below £80, a charge of £2.90 will be applied.


How do I track the status of my order?

You can track your order in the MY ACCOUNT/MY ORDERS section.


What do I do if my order hasn’t reached?

If your order has not arrived in the normal delivery time, write us an email at info@boboli.es, indicating the order number, delivery address, preferred time (morning or evening) and contact mobile telephone number.

We will contact the courier with this information to know the order status and get back to you.


Why can you not deliver my order or a part of it?

If you have been informed that we cannot serve a part or the total order, it is highly probable that the garment requested is no longer available in our warehouse.

The sum of the garment we have not been able to serve you will be refunded and the remainder of the order will be served if garments are still available.


What should I do if I have received a wrong article?

Contact Customer Service as soon as possible, by writing to us at info@boboli.es, indicating the order number, reference and size of the garment received by error, and we will reply at the earliest.


What should I do if I have not received some of the garments of my order?

Contact Customer Service as soon as possible, by writing to us at info@boboli.es, indicating the order number, references and sizes of the garments you have not received. We will reply as soon as possible.


What should I do if some of the garments received do not have the expected quality?

Contact Customer Service as soon as possible, by writing to us at info@boboli.es, indicating the order number and attaching a photo of the garment you have a complaint about. We will find a solution as soon as possible.


I was not at home when the courier came to deliver my order. Can I request a second attempt?

Send us an email at info@boboli.es and indicate the order number, delivery address, preferred time (morning or evening) and mobile telephone contact number. We will contact the courier to authorize them to try delivering it a second time.


Returns and refunds
How can I return an order?

Through the online store. To return an order you must identify yourself in the online store and follow the steps in the MY ACCOUNT/RETURNS section. After verifying all your data, we will send you a returns label and instructions on how to proceed.

If you have bought something as a guest, you can process a return from the links to be found in the order confirmation email.


How much time do I have to return an item?

The period for returns is 30 calendar days from the date the order was received.


What is the cost of returning an item?

All returns are free for the customer.


Will shipping costs be refunded if I return an order?

Shipping costs will not be refunded. Only those garments received in our warehouse in perfect condition and with their original labels will be refunded. A copy of the delivery note must be included inside the package, with the garments being returned ticked on it.


What are the requirements for returning one or several items?

Garments being returned must be in perfect condition and have their original labels. Returning swimwear is accepted so long as the protective packaging is intact, so also the safety seals or protection devices. Intimate apparel (knickers and boxer shorts) cannot be changed or returned in accordance with article 103 e) of the Royal Legislative Decree 1/2007, of 16th November, approving the Law of Consumers and Users, as they are not considered apt for returning once the seals have been broken after delivery of the goods because the protection of health or hygiene can no longer be assured.


How do I return the garments of an order placed with a gift ticket?

If you have a gift ticket and want to return a garment, contact us indicating the order number and the collection address.

We will send you a returns label and the steps to be followed. The refund will be in the form of a voucher to spend in the online store.


I cannot process the return of my order through the website, what do I do?

Check that the period of 30 calendar days for processing returns counted from the date of delivery of the order has not passed.

If that is not the case, contact Customer Service by sending an email to info@boboli.es indicating the order number, collection address, preferred time (morning or evening) and contact telephone number.


Does the Gift Card have to accompany an item I wish to return?

The Gift Card is not needed. When the returned item arrives we will refund the corresponding amount in the same card.


Can I change a product I do not want for another?

We do not change items in the online store. You must follow the process for returning items and place a new order for the desired item.


When and how will I receive the refund for my returned items?

When processing returns through the online store, once the return is approved the sum of the returned items will be refunded using the same payment method employed when purchasing the order.

The returns process of an order takes approximately 7 working days from the date of collection. Once the return has been processed, you will receive an email confirming the same. The period for receiving the refund can vary depending on the payment method used and the banking entity. If it is not in your bank extract, we recommend you contact your bank.

Remember that if you used a credit card to pay for the purchase, the refund will not appear in your extract until the end of the month, but it will have been added to the credit of the same. The same applies if the payment was made using PayPal. You can consult the latter’s website for more details.


What should I do if the refunded sum is incorrect?

Please contact Customer Service by sending an email to info@boboli.es, indicating the order number and stating the reason of your request, we will answer you as soon as possible.


Boboli products
How can I look after my boboli garments optimally?

If you want your boboli garments to look new after using and reusing them time and again, follow these simple indications:

Before washing and/or ironing the garments, read the washing instructions carefully. Each garment is made of one or several distinct fabrics that require different types of care.

We know children are experts at staining clothes because they naturally want to experiment and discover the world around them. Don’t worry; stains can be removed. However, you must  “attack” them as fast as possible. The more time that elapses the more difficult it will be to have the garment looking as it initially did.

Wash coloured garments inside out for colours to fade less. Never wash white clothes together with coloured ones to avoid the colours running and your whites will gleam for longer.

When garments come with a hanger, we recommend you always keep the said garments hanging.


What can I do if I don’t find an item or size available in the web?

Get in touch with Customer Service by sending an email to info@boboli.es, indicating the reference number of the garment, size and your postal code. We will check to see if we have it in stock in the warehouse or if there is a multibrand store close by that we can direct you to.

You can also click on the Send alert option that you will find when Selecting size and we will receive your request and notify you when it is available again.


Where can I make a complaint, a suggestion or commendation?

We are open to any comment you wish to make; you can write to us at info@boboli.es and we will answer you at our earliest.


Information on the company
Who we are

Discover all there is to know about us, we explain it here


boboli Suma, what social projects do we sponsor?

Get to know our social projects in Boboli Suma


boboli in Social Networks

How can I become a distributor of boboli garments?

If you have a store and wish to sell boboli, write to us at export@boboli.es, indicating the town where you have your store and one of our sales staff in the area will get in touch with you as soon as possible.


Are you an influencer and would you like to collaborate with us?

We would love to receive your proposals; write to us at marketing@boboli.es and we will reply as soon as possible.


Are you interested in working with us?

If you are keen on working with us, go ahead and send your CV to the Human Resources Department by email to rrhh@boboli.es


I want my son/daughter to participate in your catwalks and catalogues, where can I put his/her name down?

We work with two agencies in Barcelona that select the children for our catalogues. You will have to get in touch with them and they will give you all the information. The agencies are:

  • SALVADORS MODELS: http://www.salvadormodels.com/
  • SUGAR KIDS: https://www.sugarkids.es/como-inscribirse/